FAQ
Please find the answers to common questions below. Please feel free to contact me through the contact page or at sarah@sarahchapmanart.com if you have any questions before making a purchase. I am here to help!
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Product Descriptions
Please note all dimensions are approximate.
Please be aware that color will display differently on different monitors. For the best experience, I recommend turning the brightness on your monitor all the way up.
Some product images may show the works in simulated frames to help you see how the artwork will look in a room. All items will ship unframed unless clearly indicated otherwise in the product description.
Additional images and videos are available on my social media channels. Links are at the bottom of the page.
Shipping
United States
Orders over $150 ship free within the United States. All items will be shipped within 5 business days of your order, and your tracking number will be emailed to you as soon as your order is shipped.
International
The website is set up to allow international customers to purchase prints, but not originals. This is because the store will not accurately quote shipping prices for different sized packages. If there is an original piece that you want to have shipped outside of the United States, please contact me. I am happy to provide a shipping quote!
If you are located outside the United States, please note that item and shipping costs do not include import duties, taxes, customs fees, or any other required fees. These will be the buyer’s responsibility.
Shipping costs will not be refunded if the buyer refuses to pay any fees necessary for delivery or if the package is otherwise undeliverable.
Returns
All sales are final.
Please inspect your order immediately upon receipt and contact me within 24 hours if there is any damage so that I may work with you to make it right.
To help get you a refund for damage caused by the shipper, I will need photos of the outside of the package before you open it (showing how it arrived to you) as well as pictures of the damage to the artwork. I will also need for you to retain all of the packing materials while the claim is being processed.
International Order Issues
Currently the store is set up to allow international print sales, but not originals. This is because the store will not automatically quote international shipping prices for different sized packages. If the store is not letting you check out, it is probably because you have an original in your cart.
However, I can accommodate international orders for anything on the website! Just send me an email with what you want to buy and where you are located, and I will reply with a shipping quote and a link to add the product to your cart.
Corporate Art Curation Services
If you are looking for work for your office space, please send an email to sarah@sarahchapmanart.com. As a former lawyer and finance professional, I believe that adding art to corporate offices is one of the best things you can do to make your workspace feel more inviting and human. Employees love it, clients love it, and I love making it happen! We can discuss artwork I have that will suit your needs. I am also happy to provide in-person or remote art consulting services for your business to help you grow your corporate art collection in line with your company values and aesthetic.
Commissions
Thank you for your interest. Commissions are sold out for 2024.
Commissions are offered on an extremely limited basis and sell out quickly. Generally they will be offered once per year in the summer and scheduled for delivery during the fall. Once they sell out that is it for the year.
Sign up for the email list at the bottom of this page to make sure you are notified when new slots are available.
All commissions require a signed contract and non-refundable deposit before work can begin. Framing may be arranged for an additional fee.
Collaborations
If you are interested in working together, please reach out! I’d love to hear what you have in mind.
If you are working on a design project and want to see photos of the art you are considering next to physical swatches, please feel free to ask. I know how important it is to have colors that vibe together just right.
Framing
All items are unframed unless clearly indicated otherwise in the text of the product description. Framed items are wired and ready to hang on your wall.
I saw something on your Instagram that I want to buy
Yay! Send me an email, and I can help you out.